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Alongside the increased board level profile of IT has come an increased demand for a return on investment and stronger governance and control. Many organisations are turning to ITIL to provide a comprehensive and consistent set of best practice standards for IT Service Management. In all sectors, however, IT departments are striving to improve the quality of their service whilst maintaining cost control. Either way, we can add value to these processes.
If you’ve outsourced your existing infrastructure, we can work as part of your contract governance team to ensure your service providers are meeting ITIL Service Delivery standards. While if your infrastructure is in-house – from system audits and road-mapping to ongoing maintenance and training – we can partner you in moving to ITIL standards.
Service Management Services
- Service Transition - (In-source, Outsource and off-shoring)
- Service Operations
- Managed Services – (Networks, Datacenters, Service Management, Project Management)
- Service Management Consultancy
- Service Strategy
- Service Design
- Service Improvement
- Configuration Management including Discovery and CMDB technologies
- Infrastructure monitoring with Impact and event management
ITPM are able to package Products and Services in a flexible manner to suite client needs - be that meeting your short term resource demands via Contract Services, through to adhoc Consultancy, fixed-price delivery and ongoing service provision.
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